Monday, July 15, 2013

Regulator warns Aircel, Tata Tele, RCom against unsolicited SMS

The Telecom regulatory Authority of India (TRAI) has introduced a new law to curb the menace of unwanted calls. Under this new rule, telephone connection given to unauthorized telemarketers will be disconnected immediately on first complaint and they will be blacklisted for 2 years. During these 2 years, no phone company can offer a connection to the blacklisted individual or entity. Earlier, the illegal telemarketers were issued warnings & penalized before disconnection.

How to complaint against unsolicited SMS

For making a complaint through SMS, a customer has to SMS "the unsolicited commercial communication, XXX... dd/mm/yy" to 1909. Where 'XXX...' is the ten-digit telephone number or header of the SMS, from which the unsolicited message has originated. The telephone number or header and the date of receipt of the unsolicited commercial SMS may be appended with such SMS, while forwarding to 1909, with or without space after comma.


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